Claims

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InterWest Emergency Claims Reporting

During Business Hours (M-F 8:30 am to 5:00 pm PT)

If your loss or accident has occurred during business hours please contact our Claims Department at (800) 444-4134 to report the loss.

After Business Hours

In the event of a loss or accident occurring after business hours, please contact your carrier directly. On this page you will find a link to the 24/7 emergency claim reporting information for the majority of our carriers.

In the event of an after-hours catastrophic loss involving severe injuries or major destruction of your property contact:

    • Dan DiMeo
      Director, Property & Casualty Claims
      (530) 519-3265
    • Doug Tackett
      Property & Casualty Claims Consultant
      (209) 595-8927
    • Paula Osborne
      Director, Property & Casualty Claims
      (916) 212-7604

Please remember:

  • Call 911 or engage emergency services if necessary.
  • Contact your carrier as soon as possible so that they can assist you with the initial processing.
  • Take necessary precautions to prevent further loss to your property. Insurance policies may not cover ensuing damage if you have not taken reasonable steps to protect against subsequent damage.
  • Take pictures to document the damage or accident scene.
  • Consider other alternatives.

  • Do not discard damaged property without the approval of your adjuster.
    If it appears that the loss or accident may be the result of the negligence of a 3rd party, please gather as much information about the responsible party as possible as your insurance carrier may need to pursue recovery.
  • Make only necessary emergency repairs – do not repair or replace anything without first obtaining instructions from your adjuster as your insurance carrier’s visual inspection or your loss and approval may be necessary to initiate repairs
  • Do not rush into repairs or rebuilding without first considering other alternatives.

Carrier Reporting Information

Carrier Contact Information
AEGIS (800) 233-2160
AIG (877) 399-6442
Allianz Global (800) 870-8857
American Commercial – Am Trust (866) 272-9267
American States See Safeco
Am Trust (866) 272-9267
Arch Insurance (877) 688-2724
ASDA Claims (877) 824-6615
Bellingham (National Claims Management) (800) 433-6466
Berkley Fin Secure (866) 539-3995 Opt 3
After hour Claim Reporting – (800) 634-1617
California Fair Plan (800) 339-4099
Canal (800) 452-6911
Chubb (800) 252-4670 – Commercial & Personal
CIBA (818) 645-1079
CIG/California Capital Insurance (800) 986-9974 – Commercial & Personal
CNA (800) 262-2727
Colony Ins (800) 456-8458
Deans & Homer (800) 834-9801
Encompass (800) 588-7400
Fidelity National Insurance Company/ Wright Flood (800) 725-9472 (Wright Flood)
Financial Ind/Unitrin/Kemper Commercial (800) 456-1919 Kemper
Fireman’s Fund/Allianz (Commercial) (888) 347-3428
Fireman’s Fund/Chubb (Personal) (800) 252-4670 Chubb
Foremost (800) 752-2461 AARP Motorcyle and Mobile Homes / 800-527-3907 Foremost Commercial Claims
Glatfelters (Rural Special Districts) (800) 233-1957

Carrier Contact Information
Golden Eagle/Liberty Mutual/Wausau (800) 362-0000
GuideOne (800) 688-3714
Hanover (Mass Bay) (800) 628-0250
Hartford (800) 327-3636 – Commercial
Hartford Steam Boiler (888) 472-5677
Kemper – Personal Lines (888) 252-2799
Liberty Mutual/Golden Eagle/Wausau (888) 951-3200
Mitsui Sumitomo (866) 676-6872
National Flood (800) 759-8656
Nationwide (800) 421-3535
(800) 282-1446
Nationwide Agri Business (800) 228-6700
Nationwide Private Client (855) 473-6410
OneBeacon Agri Business (800) 777-0078
Philadelphia Insurance (800) 765-9749
Progressive (800) 274-4499
QBE/OneBeacon Ag (800) 777-0078
Safeco (800) 332-3226
Travelers (800) 238-6225
United Fire Group (800) 343-9131
Zenith Ag (877) 581-8237
Zurich (800) 987-3373

Service Providers

For after-hours claim emergencies, immediately contact a local contractor or emergency cleaning and restoration service to secure the property and report your claim to your insurance carrier. If your insurer doesn’t have an after-hours claims service, take the necessary steps to protect your property from further damage and contact our claims department the next business day.

Listed below are a few 24/7 Cleaning and Restoration companies that may be available in your local area:

Cleanrite-Buildrite (serving Sacramento to Oregon border)
(800) 870-0030

www.cleanrite-buildrite.com
Coit (800) 367-2648

ServPro (serving Sacramento to Oregon border)
– (530) 899-9141
Other locations – (800) SERVPRO