Property & Casualty Claim Services

InterWest’s Property & Casualty Claim Team is comprised of experienced claims professionals with extensive backgrounds in commercial property, automobile, general and professional liability claims and serving  a diverse group of industries. Our combined experience in the insurance and claims industries helps guide our clients through the complex and frequently confusing aspects of the claims management process.

A designated Claim Specialist is assigned to each client to ensure that their unique needs are met at the crucial time when a claim occurs. Our Specialist serves as a liaison throughout the process, closely monitoring the claim and acting as an advocate with the carrier or third party administrator to ensure that the issues are properly addressed.

Our key services include:

Claim Reporting
When a claim occurs, it can be an emotional, anxious experience. That’s when we step in as your consultant and advocate on your behalf with the claims adjustors. One of our primary functions is to assist with making certain claims are reported in a timely manner and to the appropriate claims organizations.

Claim Monitoring
Our Claim Specialists monitor claims on a consistent and timely basis to ensure expeditious handling for a favorable outcome. Because of the mutual respect developed between our team and the claims organizations with which we work, we have access to obtaining current and accurate claim statuses and are able to provide formal comprehensive claim reviews when appropriate.

Client Communication
Communication with our clients is paramount. Our goal is to ensure that our clients are kept informed throughout the critical junctures of the claim process.

Advocacy Services
Fair and timely resolution of claims is our stated objective with our clients and claim organization partners.
Our advocacy involvement is vital when there is a coverage dispute, in the coordination of catastrophic claim responses, in communicating after-hour emergency claim procedures or when there are questions or confusion