Paula Osborne, AINS

Assistant Director Property & Casualty Claims Services

Paula Osborne joined InterWest in September, 1995, bringing 17 years of carrier insurance claims experience to her position of Claim Manager. As a multi-line commercial and personal adjuster in her previous 11 years, and in claims department operations prior to that, Paula developed technical knowledge in all areas of first and third party claims as well as claim team mechanics. She was a total loss/salvage coordinator, part of a Special Investigation Unit, and trained new adjusters throughout her tenure in the industry. Paula specialized in the areas of complex property coverages and adjustments situations. In her role with InterWest, she continues to grow her relationship with the brokers and clients with whom she previously worked as their dedicated property adjuster at Northbrook Property & Casualty/Allstate Insurance and is now advocating on their behalf.

Paula demonstrates a total service commitment to InterWest’s clients and to her claim team. She takes a hands-on approach to claim management and recognizes the importance of immediate reactionary claim handling and investigation. She understands the challenges that arise throughout the life of a claim and utilizes her skills and experience to advocate for her clients toward a successful conclusion. She also shares this approach with her team as part of their ongoing training.

In 2012, Paula was promoted to Assistant Director of Property & Casualty Claims. She continues to develop and expand her own knowledge, and that of her team, in all aspects of client services and claim challenges & resolutions. She draws from her own positive can-do attitude, strong coaching and problem solving skills, and her ability to smoothly adjust to the ever-changing landscape of InterWest’s clients and the insurance industry.

As one of InterWest’s initiatives to give back to the community, we have partnered with Cristo Rey Charter High School as a sponsor of one of their students who is being mentored by Paula. She is very proud to be part this worthy program introducing him to the vast world of insurance and the InterWest team.

Paula resides in Citrus Heights with her husband Steve, has two grown children and is a recent grandmother.

(916) 609-8346
posborne@iwins.com