Emergency Claims

InterWest Emergency Claims Procedures


During business hours (M-F 8:30 am to 5:00 pm PT)
If your loss or accident has occurred during business hours please contact our Claims Department at (800) 444-4134 to report the loss.

After Business hours
In the event of a loss or accident occurring after business hours, please contact your carrier directly. On this page you will find a link to the 24/7 emergency claim reporting information for the majority of our carriers.

Please remember:

  • Call 911 or engage emergency services if necessary
  • Contact your carrier as soon as possible so that they can assist you with the initial processing
  • Take necessary precautions to prevent further loss to your property.  Insurance policies may not cover ensuing damage if you have not taken reasonable steps to protect against subsequent damage
  • Take pictures to document the damage or accident scene
  • Do not discard damaged property without the approval of your adjuster
  • If it appears that the loss or accident may be the result of the negligence of a 3rd party, please gather as much information about the responsible party as possible as your insurance carrier may need to pursue recovery
  • Make only necessary emergency repairs – do not repair or replace anything without first obtaining instructions from your adjuster as your insurance carrier’s visual inspection or your loss and approval may be necessary to initiate repairs
  • Do not rush into repairs or rebuilding without first considering other alternatives